Frequently Asked Questions
1. What payment methods do you accept?
We accept Malaysia Online Banking and DuitNow. You can scan the QR code upon checking out to make payment.
2. How long will delivery take?
For normal delivery within Klang Valley, it will take delivery 2 - 5 working days.
We only deliver to Klang Valley at the moment.
3. Do I need an account to place an order?
Yes! To sprinkle some joy into your experience, every fantastic customer like yourself is invited to create an account with us. This helps us keep track of your fabulous profile and orders, ensuring we can serve you in the most delightful way possible. Ready to dive into the fun? Sign up right here!
4. Do you have discounts for customers?
Absolutely! Sip Club members earn points with every sip-tastic purchase, redeemable for cash discounts or fabulous products at checkout.
Exclusive member discounts? Stay tuned for more joyous sipping surprises!
5. How can I track my order?
Click on the orders history and select tracking number to view the status of your order once you successfully logged in. Every order will have a unique order number for you to keep track when you completed the online checkout and payment process.
6. What are the product refund conditions?
All items sold are not returnable, refundable nor exchangeable.
7. Will my order be processed during the weekend and public holidays?
Your weekend orders will be processed right on the first working day and delivery will start from then on. The same thing goes on for public holidays.
8. What are the delivery fees?
Orders worth RM500 and above are entitled to FREE delivery.
Otherwise, we’ve got a flat rate of RM30 per delivery across Klang Valley using our Standard Delivery (2 - 5 working days).
9. Can I have my order delivered to a different address?
Yes, you can! All you have to do is provide the alternative address during checkout.
10. How do I become a member of the Sip Club?
Joining is a breeze! Just hit that 'Sign up' button to embark on a journey of sipping joy with our Sip Club .
11. What perks and benefits can I enjoy as a Sip Club member?
Brace yourself for a wave of joy! Sip Club members relish exclusive perks and delightful benefits. Our Sip Club offers an array of benefits, including earning points via purchases (with birthday month earning 1.5X points), growing memberships by leveling up (Sipper, Tippler, and Connoisseur), redeeming discount vouchers, and enjoying welcome and birthday gifts. Plus, members get exclusive access to member-only promotions!
12. How do I redeem my membership points?
Simple as a sip! Login to your Sip Club membership account
Go to 'My Account' > 'Vouchers'
Click 'Shop Vouchers' to select vouchers that you would like to redeem. Once redeemed, the voucher will appear in 'Active Vouchers'
Continue shopping. For product redemption, you may add the product into your cart.
While checking out your cart, select the vouchers that you would like to apply for the purchase.
Happy sipping!